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Value Added Services

At MDI, we take pride in providing world-class service and support to each and every client. Our On-Line Advantage software provides you with the most comprehensive tools available to manage the daily functions of your Long-Term Care facility. However, we understand that even the best technology is only as efficient as the people using it. MDI is committed to our clients' success; and with that in mind, we provide a host of "after-the-sale" services to help you take advantage of all that our technology, our software, and our people have to offer.

Basic Training

MDI offers FREE, unlimited training at our St. Louis facility. Your staff receives thorough, hands-on training with the tools they use in their daily activities. The agenda covers a broad range of functions for the software modules specific to clinical and accounting disciplines in 3-4 full day sessions. If you have specific training needs, just let us know. If you prefer on-site training, our staff is available, at very affordable rates, to conduct sessions at your facility

Advanced Training

Once your staff has mastered the basics, take advantage of our Advanced Training sessions. These cover the more sophisticated functions of our software, designed to help you manage your facility more efficiently. Advanced Training sessions are held periodically in venues across the country for a small fee. If you prefer, our staff is also available to conduct Advanced Training on-site, at very affordable rates.

Specialized Training

Our training specialists are educated and experienced in issues unique to Long-Term Care. MDI can train your staff on topics specific to your facility's individual needs, such as ICD9 Coding, Policies and Procedures for Medical Records in Long-Term Care, HIPAA Compliance, etc., at our facility or yours, for an additional fee.

Follow-Up Support

MDI's client support team includes Implementation Specialists dedicated to helping new clients get through the critical first month-end close using our software. Help is just a phone call away, or our staff can provide on-site support for an additional fee.

Audit Preparation

MDI can help your staff prepare for an audit and make sure that you're ready with the answer to any question. For an additional fee, our support specialists will visit your facility to review the appropriate month- and year-end reports our software provides and refresh your staff's skills on how to access the information and print the reports that auditors may request.

Network Consultation

MDI's IT experts can provide on-site analysis and recommendations to your facility's own IT personnel or other decision-makers on issues such as network/hardware design, network troubleshooting, and security/privacy issues for HIPAA compliance.

Please contact Hillary DeVisser at 800-552-9846 for quotes or to schedule training and on-site visits.

"Just wanted to let you know how happy I am with the MDI program...I also want you to know how good your staff has been in providing support. The timeliness is great and they are very friendly and helpful!"

Tina Weber
Billing Manager
Putnam Acres Care Ctr

"In our first year using MDI, our facility was able to generate $125,000 in extra income and cut our payroll from $1 million to $775,000...It has made us more efficient in capturing higher RUG scores and tile levels...(Accounts) Receivable has made us more efficient in collections and billing. Payroll has made it so much easier to monitor payroll costs and employee productivity."

Kathie Stocks
Rice Springs Care Home

"I deal with a lot of different vendors in the course of my job and MDI is most definitely at the top of my list for best customer support, attitude, willingness to help and always, always going the extra mile for the customer!"

Connie Terry
Information Systems
Sun Health

"I have not had time to try out all the new things I learned at the (Advanced Training) meeting. I hope I will be able to attend the yearly meeting, it was a fun time...Really enjoy the time to get to know everyone; it makes it easier to call when I can put a face to a name."

Joleen Goergen
Director of Nursing Service
Sunset Knoll, Inc.

"MDI's Customer Service is reliable... The support staff is knowledgeable, courteous and friendly... You still get a human being when you call MDI, rather than voice mail."

Edith Pariseau
Bookkeeper
Norlite Nursing Center

"MDI software is... efficient and easy to learn, and the flow from one module to another really makes my job a lot easier... I really appreciate that (MDI) works so hard to keep the program up-to-date."

Joy Karasti
Business Office Manager
Gogebic Medical Care Facility