MDI Technologies

ULTRACare Support

We're happy to serve you...our customer. You can expect to receive the best customer service to support the best quality software. This is the mission of our support team, responsible for all installation, project management, implementation, customer education, and on-going support of our software.

We offer ULTRACare Education Courses quarterly, free to current SPSA customers with limited seating available. This is a great way to get your new staff trained on the proper use of ULTRACare for Pre-Admissions, Admissions, Billing, and the Clinical Applications.

Our team of experienced long-term care, accounting, and computer professionals provides a variety of services including

  • A complete project plan and schedule of events for new installations
  • Implementation guidance and consulting
  • End-user education and product training
  • ULTRACare Guardian Service review

Click here for the latest news and information on ULTRACare software.

 

To contact ULTRACare Customer Service:

 

2008 Holiday Schedule

Our Smithfield office and all Customer Service will be closed in observance of these holidays:

  • New Year's Day - January 1
  • Memorial Day - Monday, May 26
  • Independence Day - Friday, July 4
  • Labor Day - Monday, September 1
  • Thanksgiving Day - Thursday, November 27
  • Christmas Day - Thursday, December 25

Customer Service News

 

ULTRACare Quarterly Free Training

The more proficient that you become with the ULTRACare solution, the greater contribution you can make to your company's overall success. To help you realize a high level of success, we offer a variety of convenient training formats including instructor-led Classroom Training or Real-Time Learning.

How do you get started? Choose the option that works best for you:

Classroom Training Come join our classes where you can receive personal interaction in a professional atmosphere. This is the best choice for users seeking face-to-face instructor-led classes and interaction with other students that can share their best practices with you. Each student is assigned to a computer fully prepared with the latest version of ULTRACare.

These classes provide a small group atmosphere with hands-on computer time. We encourage you to send newer staff, as the learning level is geared to the new to mid-level user. There is no charge for these classes if you have a current SPSA, other than your own travel and meal-elated costs. We limit class sizes to allow a good experience for all, so we ask that you register no more than 3 attendees per class per SPSA contract. Click here to view the schedule and find out how to register.

Real-Time Learning is ideal if you need instruction on a smaller, focused area of ULTRACare such as month-end reconciliation or using eMARs and eTARs. You'll get a real-time connection to an instructor through a telephone and web-connect session to your computer at your desk - all without traveling. These sessions do need to be pre-arranged and there is a cost associated. Contact our training staff for more information or to schedule a session.


ULTRACare e-Newsletters: Are you on the list?

You wouldn't want to miss any important information about ULTRACare would you? If you're not already receiving the ULTRACare e-Newsletter, click here to go to the sign up page.


Expanded Secure Site Documentation

There are several folders containing helpful ULTRACare documents including recent eNewsletters. Please take a moment to review the content located at https://support.monetteinc.com/documentation.


ULTRACare Software Releases & Updates

ULTRACare updates are published at our Secure Web Site on the third Friday of each month.

Before installing the update, please read and digest the release notes at the Secure Site (requires your Secure Site login and password).

Customers with a current service agreement should use our Secure Site to download periodic ULTRACare program updates. We refresh the site on the third Friday of each calendar month.

Routine updates are posted on the Secure Site on the 3rd Friday of each calendar month. If there is a need to release any emergency changes/fixes we will notify the user community as described in the next item.

You should always review the document on the Secure Web Site, “Changes Since General Release”, that includes the use of a sensitivity indicator in the document noting the immediacy and criticality of each change (HIGH/MEDIUM/LOW).

Critical updates and fixes are posted immediately and in all cases will be preceded by a Software Support Technical Alert Bulletin via email describing the urgent nature of the change.


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"Just wanted to let you know how happy I am with the MDI program...I also want you to know how good your staff has been in providing support. The timeliness is great and they are very friendly and helpful!"

Tina Weber
Billing Manager
Putnam Acres Care Ctr

"In our first year using MDI, our facility was able to generate $125,000 in extra income and cut our payroll from $1 million to $775,000...It has made us more efficient in capturing higher RUG scores and tile levels...(Accounts) Receivable has made us more efficient in collections and billing. Payroll has made it so much easier to monitor payroll costs and employee productivity."

Kathie Stocks
Rice Springs Care Home

"I deal with a lot of different vendors in the course of my job and MDI is most definitely at the top of my list for best customer support, attitude, willingness to help and always, always going the extra mile for the customer!"

Connie Terry
Information Systems
Sun Health

"I have not had time to try out all the new things I learned at the (Advanced Training) meeting. I hope I will be able to attend the yearly meeting, it was a fun time...Really enjoy the time to get to know everyone; it makes it easier to call when I can put a face to a name."

Joleen Goergen
Director of Nursing Service
Sunset Knoll, Inc.

"MDI's Customer Service is reliable... The support staff is knowledgeable, courteous and friendly... You still get a human being when you call MDI, rather than voice mail."

Edith Pariseau
Bookkeeper
Norlite Nursing Center

"MDI software is... efficient and easy to learn, and the flow from one module to another really makes my job a lot easier... I really appreciate that (MDI) works so hard to keep the program up-to-date."

Joy Karasti
Business Office Manager
Gogebic Medical Care Facility